How to Modify or Cancel a Reservation
If you need to change event details or cancel your reservation, updates must be submitted through EMS and communicated to your assigned salesperson. Timely communication is critical. Late changes may impact staffing, space availability, and associated costs.
Modifying a Reservation
Step 1: Log Into EMS
Access EMS using your Rutgers NetID and password.
Navigate to My Events.
Step 2: Select the Event
Locate the event you wish to modify and open the reservation record.
Step 3: Submit a Modification Request
Select the option to modify your reservation.
Update the relevant details, such as:
Date
Time
Attendance
Setup
Services
Notes
Submit your changes for review.
Modification requests are subject to space availability and operational feasibility.
Significant changes made fewer than seven (7) days before the event may incur additional fees or may not be possible.
Cancelling a Reservation
Step 1: Access Your Event in EMS
Log into EMS and open the event you wish to cancel.
Step 2: Submit Cancellation Request
Select the cancellation option and confirm your request.
Cancellations are not considered final until processed and confirmed by ECS.
External clients should review contract terms regarding deposits and refund eligibility.
Important Considerations
Always notify your assigned salesperson of major changes.
Changes to attendance may require room adjustments or staffing changes.
Reductions in space or services may not eliminate previously incurred costs.
For required deadlines and lead times, refer to Planning Deadlines & Lead Times.
