PRCC Tenant Support
Assistance for departments and offices located in the Paul Robeson Campus Center.
In Case of Emergency
For Medical, Safety, or Security Emergencies, please call 911. RUPD non-emergency line: 973-353-5111.
What We Can Help With
As a tenant of the PRCC, you can contact ECS for support with the daily operations of your suite or office. Common requests include:
- Building Temperature
- Custodial Needs
- Lighting or power issues
- Water leaks
- Card access, keys, and lock problems
- Deliveries and mail services
- Concerns in shared/common spaces
Not sure who to call? Start with us — we’ll guide you.
Need Help?
For urgent building issues like flooding, power outages, safety hazards, spills, or temperature problems, contact the ECS Operations Team right away.
During Business Hours:
ECS Operations Help Desk: 973-353-5568
After Hours (PRCC):
ECS Duty Phone: 973-202-5676
If you're unsure who to call, start with us — we’ll point you in the right direction.
Work Order FAQ
Have questions about submitting a maintenance or facility request? These quick answers explain what counts as urgent, what to include, and what to expect after you submit.
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Issues that endanger people or property or prevent safe building operations, such as active leaks, electrical hazards, loss of power, broken locks, or major temperature failures.
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Your request is logged and routed to the correct team (ECS, Facilities, Custodial, IT, or Access Control). If access is needed or clarification is required, someone will follow up. Most routine issues are addressed within standard business hours.
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Room number, floor, a brief description of the issue, photos (if possible), and the best contact person for follow-up.
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- ECS: Custodial coordination, room issues in shared spaces, temperature concerns, card access guidance, deliveries, minor building issues, and general assistance.
- Facilities: HVAC repairs, major electrical issues, leaks, plumbing, structural repairs.
- IT: Wired network ports, desktop support, Wi-Fi issues, infrastructure troubleshooting.
- RUPD: Security incidents, safety concerns, emergencies.
Building Information
Paul Robeson Campus Center
350 Dr. Martin Luther King Jr. Blvd
Newark, NJ 07102
Operating Hours
Monday–Thursday: 8:00 AM – 10:00 PM
Friday–Sunday: 8:00 AM – 9:00 PM
Notes
Hours may vary during university breaks, holidays, or special events.
Event support availability may differ from building hours.